Refund Policy, Peptide Shop Australia

At Peptide Shop Australia, customer satisfaction and product quality are our top priorities. This Refund Policy outlines your rights and our procedures regarding returns, refunds, and exchanges for products purchased through our website. By placing an order with Peptide Shop Australia, you agree to the terms set out below.

Returns Eligibility

Due to the sensitive nature of peptides and research-related products, we are unable to accept returns for change of mind once an order has been dispatched. However, you may be eligible for a refund or replacement if:

• The item received is damaged, defective, or faulty

• The incorrect product was supplied

• The product does not match the description provided on our website

To be eligible for a return assessment, you must notify us within 48 hours of receiving your order and provide clear photographic evidence of the issue.

Faulty or Damaged Products

If your order from Peptide Shop Australia arrives damaged or defective, please contact us immediately with your order number and supporting images. Once reviewed, we may offer:

• A replacement product

• A partial refund

• A full refund, where appropriate

All claims are assessed on a case-by-case basis in accordance with Australian Consumer Law.

Non-Returnable Items

For safety, quality control, and regulatory reasons, we cannot accept returns for:

• Opened or used products

• Products that have been improperly stored or handled after delivery

• Orders placed with incorrect details provided by the customer

Peptide Shop Australia reserves the right to refuse returns that do not meet our policy conditions.

Refund Process

If your refund request is approved, refunds will be processed using the original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the return is due to our error (for example, incorrect or faulty items supplied).

Order Cancellations

Orders may be cancelled only if they have not yet been processed or dispatched. Once an order has been shipped, it cannot be cancelled. To request a cancellation, please contact us as soon as possible after placing your order.

Australian Consumer Law

Nothing in this Refund Policy excludes or limits your rights under the Australian Consumer Law. If a product purchased from Peptide Shop Australia has a major fault, you are entitled to a replacement or refund as provided by law.

Contact Us

For all refund or return enquiries, please contact:

Peptide Shop Australia
Email: info@peptideshopaustralia.com